General Terms and Conditions of Jarltech Europe GmbH
as of 24 November 2025

1. Validity, Hierarchy

1. The following General Terms and Conditions (GTCs) apply exclusively to the sale of our products, even if we have not objected to differing purchasing conditions of the purchaser in specific cases. These GTCs are deemed accepted by the purchaser upon accepting our products – even if the purchaser has previously objected. Deviations require our express prior written consent. These GTCs also apply to all future transactions with the purchaser.

2. If other contractual provisions in our order confirmation or in signed delivery contracts contradict these GTCs, the other contractual provisions take precedence. Otherwise, the differing provisions apply in parallel.

2. Offer and Conclusion, Guarantees

1. Our offers are generally non-binding.

2. A contract is only concluded when we accept the purchaser’s order via order confirmation according to the terms therein.

3. Guarantees only apply if expressly declared by us.

3. Prices

1. The agreed prices are in euros and generally ex works, including packaging, unless otherwise agreed (Incoterms 2020).

2. VAT, transport, and insurance costs are not included unless otherwise agreed. If no price has been agreed at contract conclusion, the price valid at that time applies.

3. If the underlying costs (materials, raw materials, energy, freight) change unexpectedly after contract conclusion, we adjust the price to maintain the originally calculated profit. The change will be explained without disclosing full calculations. Price changes take effect when cost changes occur, but increases not before notification. If the increase exceeds 10%, the purchaser may withdraw from the affected service within two weeks of notification. No price increase applies if the cost change is due to circumstances for which we are responsible. Price reductions are not required.

4. Service, Service Time, Delay

1. Delivery is from our Usingen warehouse, unless otherwise stated. Shipping is at the purchaser’s expense and risk.

2. We may use subcontractors who must follow our agreements with the purchaser.

3. Delivery times are approximate unless otherwise agreed.

4. In case of delay, liability follows the law and Section 10 of these GTCs.

5. Force majeure (e.g., war, pandemics, strikes, supply shortages, transport delays, official measures) extends service times accordingly. Both parties may withdraw if such events are not temporary. No damage claims apply.
   Based on the 2020 coronavirus crisis and 2022 Ukraine war, both parties acknowledge that unexpected severe difficulties may arise. We may suspend services until conditions improve or a solution is found. If suspension is not temporary, both parties may withdraw.

5. Invoice, Payment, Offsetting and Retention

1. Invoices are due immediately without deduction. No discounts.

2. Default occurs after 7 days unless the invoice has not yet been delivered. Statutory rules also apply.

3. Default interest: statutory rate, at least 9 percentage points above base rate. Additional proven damages may be charged.

4. If doubts about creditworthiness arise, or other obligations are overdue, we may require prepayment.

5. Offsetting or retention is only allowed if claims are legally established, undisputed, or ready for decision. It is also allowed if the purchaser’s and our claims arise from a reciprocal relationship.

6. Retention of Title

Goods remain our property until full settlement of all claims, including future claims. The purchaser may resell within normal business operations; resulting claims are assigned to us. The purchaser may collect assigned claims until revoked. Processing is performed for us; shared ownership arises proportionally. Security rights will be released upon request if their value exceeds secured claims by 20%. Third-party interventions must be reported immediately. Exercise of retention of title does not constitute contract withdrawal. For foreign deliveries, control passes only once goods leave Germany (per UStG).

7. Factoring

If the purchaser is supplied on account, we assign the invoice claim to the factoring company listed on the invoice. Payments to listed accounts discharge the debt. Direct debits (B2B-SEPA) are collected by Jarltech Europe GmbH.

8. Properties of Goods

1. Information on suitability and application is based on experience and is not a properties agreement unless explicitly agreed.

2. Additional properties (specific purpose, suitability, durability) only apply if expressly agreed.

3. The purchaser must verify suitability for the intended purpose independently. Information in brochures, technical documents, or on our website is not a properties agreement.

9. Warranty

1. These rules take precedence over statutory warranty. No warranty for normal wear, improper use, minor colour deviations, or technical changes without reduced value.

2. The purchaser must inspect goods immediately and report defects within 8 working days (Section 377 HGB). Hidden defects must be reported within 3 working days of discovery.

3. Unfounded complaints may be charged at our current or customary rates; defect-free goods will be returned after payment of costs.

4. For warranty claims, we must first contact the manufacturer; the purchaser supports this by submitting complaints via links/forms on our website. Purchaser retains statutory rights.

5. In case of defect, we may repair or replace. If this fails or is refused, the purchaser may withdraw or reduce the price.

6. Warranty period: one year after delivery (exceptions follow BGB). Supplier recourse does not apply unless the end customer is a consumer.

10. Limitations of Liability

1. For intent or gross negligence, we are fully liable.

2. For simple negligence, liability is excluded except for essential contractual obligations; then limited to foreseeable typical damage.

3. Exclusions do not apply to injury to life, body, health, fraudulent concealment, guaranteed properties, or product liability.

4. Statutory burden of proof remains.

5. We are only liable for data loss if unavoidable with proper backups and accuracy checks by the purchaser.

11. Copyright Levy

If the invoice does not specify copyright levies for certain devices/media, the purchaser indemnifies Jarltech against related claims by third parties or collecting societies and reimburses costs and damages.

12. Demo Devices

Demo devices remain Jarltech property. Return may be requested within 10 days; otherwise, the device is considered purchased at the list price valid on the deadline date.

13. Confidentiality and Access Data Monitoring

The purchaser must keep access data (dealer number, password) confidential, protect it from third-party access, and instruct employees accordingly. Any suspected or actual misuse must be reported immediately.

14. Purchaser's Liability for Unauthorised Use

The purchaser is fully liable for damages arising from unauthorized use of access data if confidentiality obligations were breached.

15. Data Protection

1. Both parties comply with applicable data protection laws, including the GDPR and Federal Data Protection Act.

2. If we process personal data as a processor, additional contractual data processing provisions apply.

16. Place of Performance, Jurisdiction, Applicable Law

Place of performance: our headquarters.
Exclusive international jurisdiction: Federal Republic of Germany.
Local jurisdiction: Frankfurt am Main (if purchaser is merchant/legal public entity).
German law applies exclusively; UN sales law and private international law excluded.

17. Miscellaneous

Failure to exercise rights does not constitute waiver. Invalid provisions do not affect the remaining GTCs.
Extended terms for One-Click Services apply at www.jarltech.com/en/terms-and-conditions.

Terms of Jarltech One-Click-Services

Pre-Exchange Service (“PE Service”)

1. The PE Service, which can be purchased for a fee, is valid until the end of the warranty period or, if purchased, for the period of the Jarltech warranty extension.

2. The PE Service only protects devices that can be proven to be generally defective in terms of functionality, not in case of damage caused by force. The purchaser must determine this defect himself and report it to Jarltech with a corresponding description of the error.

3. In PE Service cases, the replacement device will be shipped subject to availability. Jarltech also reserves the right to replace the device with a model of equal or higher quality from the same or another manufacturer, or with a used device in equivalent condition.

4. If a device is no longer offered by the manufacturer (EOL) and is therefore no longer available to Jarltech, the purchaser will receive a used device or an adequate successor product as part of the PE service.

5. The purchaser will return the defective device to Jarltech no later than 10 days after receipt of the replacement device at the purchaser's expense and risk, exclusively to the following address: Jarltech Europe GmbH, Jarltech-Platz 1, 61250 Usingen, Germany. Returns of goods to other locations cannot be accepted.

6. If the purchaser does not return the defective product within 10 days of receipt of the replacement device, the purchaser must accept Jarltech's charging for the replacement device.

7. The return from the purchaser to Jarltech must meet the following conditions:
   a. The defective device must be returned with all accessories, operating instructions, etc.
   b. The defective device must be returned in the manufacturer's original product packaging and with all original packaging materials to adequately protect the product during transport. The defective device must not be damaged by force from the outside or inside.
   c. Adequate protection of the original product packaging must be ensured by using suitable outer transport packaging.

8. If accessories or parts of the packaging of the returned product are missing, the purchaser must accept the corresponding charging by Jarltech. Liability is limited to the new price of the device.

9. If the device turns out to be NOT defective but functional, the purchaser must accept the following:
   a. the return of the device from Jarltech to the purchaser at the purchaser's expense and the charging of a processing fee of EUR 20.
   b. the charging by Jarltech for the replacement device that the purchaser received through improper use of the Pre-Exchange Service
   c. Jarltech refuses to take back or credit both devices if the purchaser's error diagnosis was incorrect.

10. If the process leads to complications (e.g. return of a replacement device that is externally damaged) or if the purchaser does not accept the charging due to products not being returned, etc., the purchaser loses his right to further use of the Pre-Exchange Service.

11. The Pre-Exchange Service is not available to purchasers who do not have a positive credit rating.

Additional conditions for extending the warranty period

1. The Jarltech warranty period extension, which can be purchased for a fee, extends the duration of the original warranty period to 36 calendar months.

2. The extension of the warranty period leaves all other contractually agreed or legally applicable regulations regarding the warranty unaffected.

3. The warranty does not cover damage or failure caused by wear and tear or by unsuitable, improper or incorrect use, or damage caused by external damage.

4. The warranty explicitly excludes maintenance and repairs for parts that are subject to physical wear and tear or need to be replaced regularly during normal operation. This applies in particular to printing heads, printing rollers, consumables, ink and springs.

5. The warranty period begins with delivery of the item by Jarltech to the purchaser – if legally owed – after acceptance.

6. If the purchaser asserts a warranty claim, Jarltech must be given the opportunity to contact the manufacturer within a reasonable period of time with a request to accept the claims asserted by the purchaser with the warranty claim.

7. In order to fulfil the warranty obligation, Jarltech is obliged, at its own discretion, to remedy the defect or to deliver a defect-free item. If Jarltech is unwilling or unable to repair or deliver a new product, or if the repair or new delivery fails, the purchaser is entitled, at its own discretion, to demand withdrawal or a corresponding reduction in the purchase price (reduction).

8. If the purchaser's complaint about defects is unfounded, Jarltech can charge the purchaser for services that Jarltech provides based on such a complaint at the purchaser's request or demand based on Jarltech’s current prices or, alternatively, on the usual prices, as well as additional expenses (e.g. travel costs). Products that turn out to be defect-free will only be returned after payment of any costs incurred plus shipping costs.